FAQs

Please find a selection of Frequently Asked Questions Below. If you have any further queries, please do not hesitate to contact us.

My Scooter has broken down, Do I have to make special arrangements to take it to you, what do I do?

We provide Gibraltar’s first home collection and delivery service, all you have to do is call us and we avoid you the inconvenience.

My scooter is rather old does it need a service?

Yes, it is advisable that you service your scooter at least once a year.

My scooter does not travel as fast as it used to when new what can I do?

Scooters over a year and which are used regularly may need to go under various tests to establish nature of the problem.

I would like to have my scooter checked but how mush does it cost?

We offer pre-repair diagnosis to all Shoprider owners. We will tell you how much before we carry out any work. (Chargeable on Non Shoprider scooters)

I would like my scooter serviced but I am too dependable on it, how long will it take you to return it after repair?

The duration varies depending on the problem and workload, however if we need to keep the scooter for more that 2 days we will lend you an equivalent whilst we carry out the repair.

I would like to purchase a scooter, which one is best for me?

Call or contact us and we shall help you select the right model for you and your lifestyle.

I have checked your catalogue prices, what does it include?

All our prices are inclusive of delivery to your address.

I have never used a scooter before can you teach me how to use them?

Yes we will take to you a scooter and carry out a free demonstration.

I have found alternative sources of scooters on the Internet / from Spain, can you service them?

We will only guarantee our work on Shoprider models. We are willing to checkout the nature of the problem on other brands but both the diagnosis will be chargeable. Note: Other than batteries and tyres, critical Scooters parts are generally not compatible; we stock parts and consumables for Shoprider models.

I have an old scooter can I trade it for a new one?

Yes , contact us for a free evaluation.

I have had bad experiences in the past with companies who have not served me well or have proven very expensive, how do I know I can trust you?

We are agents for the biggest Shoprider Scooter and Medical Products company in Great Britain namely Roma Medical. We count with all their commercial and technical support.