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FAQ Frequently Asked Question
Question: My Scooter has broken down, Do I have to make special arrangements to take it to you, what do I do?
Answer: We provide Gibraltar’s first home collection and delivery service, all you have to do is call us and we avoid you the inconvenience.
Question: My scooter is rather old does it need a service?
Answer: Yes, it is advisable that you service your scooter at least once a year
Question: My scooter does not travel as fast as it used to when new what can I do?
Answer: Scooters over a year and which are used regularly may need to go under various tests to establish nature of the problem
Question: I would like to have my scooter checked but how mush does it cost?
Answer: We offer pre-repair diagnosis to all Shoprider owners. We will tell you how much before we carry out any work. (Chargeable on Non Shoprider scooters)
Question: I would like my scooter serviced but I am too dependable on it, how long will it take you to return it after repair?
Answer: The duration varies depending on the problem and workload, however if we need to keep the scooter for more that 2 days we will lend you an equivalent whilst we carry out the repair.
Question: I would like to purchase a scooter, which one is best for me?
Answer: Call us and we shall help you select the right model for you and your lifestyle.
Question: I have checked your catalogue prices, what does it include?
Answer: All our prices are inclusive of delivery to your address.
Question: I have never used a scooter before can you teach me how to use them?
Answer: Yes we will take to you a scooter and carry out a free demonstration.
Question: I have found alternative sources of scooters in the Internet and also in Spain, can you provide me with a service?
Answer: We will only guarantee our work on Shoprider models. We are willing to checkout the nature of the problem on other brands but both the diagnosis will be chargeable. Note: Other than batteries and tyres, critical Scooters parts are generally not compatible; we stock parts and consumables for Shoprider models
Question: I have an old scooter can I trade it for a new one?
Answer: Yes call us for a free evaluation.
Question: I have had bad experiences in the past with companies who have not served me well or have proven very expensive, how do I know I can trust you?
Answer: We are agents for the biggest Shoprider Scooter and Medical Products company in Great Britain namely Roma Medical. We count with all their commercial and technical support.
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